Thursday, November 07, 2013

So Tired

I'm counting down.  I've turned in my notice at work and I am set to start my new job Monday after next.

But I'm tired...

I've been surprised at how relentless many employers are now.  It's not a case of can you do the job, it's can you do all of these jobs with an unrealistic expectation of success.

I have a case where a customer has done the equivalent of flailing their arms and saying "Stuff doesn't work".  They don't give details, they just complain "Stuff doesn't work."

I have another customer we identified an incorrect configuration on two weeks ago.  Yesterday the guy who was sent on site to help fix things found the same setting.  I told him we'd told them two weeks ago to change the setting.  I was told they were going to change it last night.

This morning they asked me what i found in the logs.  I asked what the results were of the change.

The customer is still "Testing" in their lab before rolling it into production.

My boss is asking me what is going on.  We have managers all over the place asking what is going on.  The customer is still angry that this isn't fixed.

But their own people refuse to change the setting we KNOW is causing problems.

My main complaint about my current position is I am the fall guy.  I am tasked with fixing whatever is broken, yet I have no authority to change anything or force anyone to do anything.  So this customer continues to sit on their hands and I keep looking at the same logs.

One more week...

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