Wednesday, April 06, 2011

Why Do People Panic?

First ticket of the morning is a guy freaking out because the volume to his voicemail is too low. Everything is fine except this ONE QSIG link. When calls come in that one link, the volume is too low and we need to fix our voicemail yadda yadda yadda. My response, increase the volume on the link where you are having the problem. Seriously, this is not rocket science. Second ticket of the morning a guy tells me he is getting a 404 error when he tries to perform an action. I ask for a wireshark so I can see what file is not being returned. Something he could have done from the beginning and saved us both a TON of work. 7 more days... 7 more days... 7 more days...

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