Today started off well with me meeting with some friends of mine from church. I had a nice breakfast and interacted with a friend who really truly cares for my soul.
I then went to work and had a meltdown and a blowup at a good friend over my frustration at his frustration. He is trying to understand and make sense of things which make no sense. Trying to apply logic to things which have no logic.
I have given up. I don't care anymore, I just do what they tell me to do.
So while my friend fought it out, I went over the line and said someone who I should have known wasn't wrong was wrong. I then yelled "Who the F*** cares?"
My buddy said, "You should care."
He's right and I am an ass for not letting things go their own way. Honestly I am just burned out which is why I had left tech support. The frustration of trying to convey the reasons for why we are forcing technicians and salespeople to do things which make no sense just because the managers of the product decided that is how it should be done. Of course the managers of the product don't understand how the whole process works, so they don't know better.
Of course, I am not defending them. We have told them and were blown off as being "Scared of change."
I have given up. I told my boss that I am here from 8 to 5 and that is it. I don't care anymore. There is no desire to go above and beyond because it does no good in the long run. A prime example of this is a buddy who referenced a document concerning a product. A decision was then made to over-ride the document and support the feature (this was in direct counter to the documentation) and my buddy was thrown under the bus and the customer was notified that "Support would be educated."
Yeah, I definitely wish I had been laid off in the last round. Now when I go, I know there will be nothing.
Thanks for all the hard work "H" best of luck in the food services industry.