Friday, November 21, 2008

Darwin Was Wrong

So now that I am a lab rat, I do still occasionally get tech support emails. Sometimes it is from a tech trying to get me to bite on his fishing for me to jump into the fight and fix something.

Usually its not.

Usually it is the crack smoking dispatch department. "Don't be so tough on them," you say? Keep in mind I no longer work tech support, the guys I used to work tech support with were all disbanded and moved around the companies.

Yet Dispatch keeps emailing a dead email link. One where everyone's duties have now changed. Best of all is the last email stated the technician expected a "Callback within 30 minutes."

Yeah right. I hope she gets about 14 more calls from him waiting on someone to call him, then gets told she is sending a tech to nowhere land as she is escorted out of the building for being STUPID.

Kind of get the idea I hold them in low regard?

2 comments:

SQT said...

Hmm. I don't really get what's going on here. Not your fault. I'm just completely clueless about how your job works.

But I'm guessing tech support is really bad over there.

Houston said...

SQT,

Nah, it's not that tech support is really bad I am just amazed that a department whos main function is to route customers to where they need to go, are directing them to a non-existent department.

It is one of the downsides of working for a large company. I get REALLY frustrated watching my company reward mediocrity and ignorance.

Of course, now that I am a lab rat, I am happy as can be. I test it, break it and tell someone else to fix it. Life is good.

:)