Customer calls sales and says, "Yes, you should have another widget license. Just call tech support and tell them to make an replacement with the new widget license."
Customer calls us back and we in tech support tell them, "I'm sorry, but I can't authorize a replacement because I cannot add additional items."
Ah yes... Responsibility Ping Pong.
So anyway. I will now refer to my photo of utter bliss, the Dread Pirate Lewthwaite playing guitar.