Tech calls in for support and the call goes something like this.
Me - Tech support can I help you?
Tech - Yeah, I'm installing a Spektralink wireless system on my PHONECO PBX.
Me - OK.
Tech - How do I do it?
Me - What do you mean?
Tech - How do I install this Spektralink wireless on my PHONECO PBX?
Me - I don't know. i don't work on Spektralink and I am not familiar with what they need. Did they give you any information about how they need the PHONECO PBX set up?
Tech - No. I just know they need digital ports.
Me- That's odd. Are you sure they don't need analog ports.
Tech - Not really. Do I need to set up a certain key pattern on those digital ports.
Me - I don't know. Like I said I work on the PHONECO PBX, not Spektralink. I need more information so I can help you.
Tech - Me too. I just have to put this thing in. So do you have any information?
Me - (Sound of gun cocking and a single shot, followed by the thud of a body hitting the floor).
Tech - Hey tech support, do you maybe have a "Cheat Sheet?" Hello? Hello?