This will only be funny if you are a VOIP geek, so be aware.
Guys posts a ticket complaining his soft phone works fine in the house network (LAN), but when he goes home and tries to connect over the Internet it doesn't work. He says he is sure they have the firewall off at work (HAHAHAHAHAHAHAHAHAHAHA!... Ahem, sorry) so what could be the problem?
I want to pull the ticket and say "The Internet." Would that be wrong?