Well it is true again. My job is either boredom or sheer frustration due to an overload of work which is maddening.
I am transitioning from boredom to the latter now. Haven't reached insanity yet, but I see it on the horizon for next week.
BTW. I am going to have to answer some of my fan mail. Lots of questions from people who want to know what the unglamorous life of a tech support geek is like.