Yes. Today is the day. For what I don't know, but it's THE DAY!
The day for everyone who I didn't need to hear from following up on tickets. Fortunately for me out industrious newbie "Crash" is following up on his tickets which is resulting in a flurry of emails to me.
Thanks Crash, I will get you back.
Also I cleared one issue and now the end user is emailing me asking me questions because I was courteous in my email. Apparently, "Contact us if you have further issues," means "Feel free to email me at will, by the way here is my home phone number, call me tonight at dinner."