Thursday, May 17, 2007

Need to Smack a Data Guy!

OK, I am very frustrated with a data guy right now.

The complaint is that our proprietary signaling is not sending a MAC address to their Cisco Switch. Despite the fact that this is a layer two function and should be sent regardless.

Our guy asks the tech to run a sniffer trace on the VLAN and send it to us. The tech responds with, he thinks that has already been done and he will talk to the IT guy when he gets in.

This is what I have to look forward to now. Not only proving to Telco what their problems are, but now proving to the IT guys what their problems are and telling them how to fix them.

I still fail to understand with such a HUGE voice background as my company has, why the finger of blame seems to get pointed to us so much.

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