OK, so call comes in and I take it. I know the guy, nice guy not the hardest worker ever, but nice guy.
PBX reset today, he has an open ticket because this has happened before.
I look through the comments, the original engineer asked for a modem a week ago. So I ask if they got a modem hooked up and if the other engineer grabbed some trap info.
Uhhhhh... no. Hang on, I'll set one up. Let me steal one from this server
How depressing. A PBX is going in the dirt, we are called for help and you don't even do the first thing we ask you to do.
What great customer service you are providing.