Tuesday, November 28, 2006

No Current Rants

OK, well. Quiet day for the moment. I was woken up at 5:45AM by a support call. Nothing big, the guy just didn't know he was supposed to do a step to finish the process. Fortunately for him I knew what he was supposed to do.

It seems like people (ie: Management) thinks anyone can work on phones. I guess it is a lack of technical understanding. They don't understand the PBX is not a living breathing thinking thing, it DOES NOTHING unless you tell it to. Just like your car, if you point it at a cliff and stomp on the accelerator, it will happily plunge over the side without a single complaint. The reason why it is a tool (a dumb tool to be specific).

I wonder how many people would complain to Ford or GM after launching their car into the Grand Canyon that the car should have stopped them from doing that. I guess it could, but Ford and GM expect you to understand your car will go over a cliff if you drive it there.

Food for thought.

1 comment:

Laurence said...

I used to ask people who treated their computers like garbage if they treated the toilets in the bathroom the same way. Or the telephones.

And I'd tell people that would hit their computers "You're not hurting it. It's just plastic and metal. Kick it all you want. But one day, it's going to hit back."