OK, well. Quiet day for the moment. I was woken up at 5:45AM by a support call. Nothing big, the guy just didn't know he was supposed to do a step to finish the process. Fortunately for him I knew what he was supposed to do.
It seems like people (ie: Management) thinks anyone can work on phones. I guess it is a lack of technical understanding. They don't understand the PBX is not a living breathing thinking thing, it DOES NOTHING unless you tell it to. Just like your car, if you point it at a cliff and stomp on the accelerator, it will happily plunge over the side without a single complaint. The reason why it is a tool (a dumb tool to be specific).
I wonder how many people would complain to Ford or GM after launching their car into the Grand Canyon that the car should have stopped them from doing that. I guess it could, but Ford and GM expect you to understand your car will go over a cliff if you drive it there.
Food for thought.