Monday, October 30, 2006

Think about what you are asking for.

OK folks. This is specifically for when you call tech support, but it applies to all aspects of life.


One of the guys I work with came by and asked if I had a document for hooking up ISDN. I say sure and proceed to email it to him. He then tells me the tech doesn't have email access and he will have to read it to him...

Let that sink in...

Tech is on site... no documentation... doesn't know how to do what he is there to do... is asking us for help... By READING THE MANUAL TO HIM!

Really now...

Does anyone really expect a company to tie up a support representative for hours helping them put in something they are not prepared for?

For those of you who answered yes to that, keep this in mind the next time you are on hold FOREVER when you call in for tech support somewhere.

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