Friday, December 29, 2006
I have been negligent in blogging as well as working on the churches web page. It has been a nice break (I figure I have to take the time off, so I might as well relax as much as I can).
If I get a nap in maybe I can read "Cell" by Stephen King tonight or the Koontz book we checked out of the Loserville library.
What will I not be doing? Troubleshooting PBXs.
Wednesday, December 27, 2006
Like I have a choice either way, but at least letting the lead man run things is so much easier than being a complete control freak.
Our friends are bringing my wife and myself closer, even though the mandatory Christmas break drives her insane since she has no break from me. 24 hours a day of me piddling around the house getting nothing done drives her up the wall.
It is entertaining for the kids though.
Saturday, December 23, 2006
I just rescued Turtle Number 2 from the jaws of Nancy the Destroyer. Fortunately, the little guy had pulled into his shell and shows no outward signs of trauma.
The problem is it is a change in routine for Benjamen and that is never a good thing. He is having a very hard time adjusting to keeping his door closed and Nancy the Destroyer takes every available opportunity to try to get the delicious snacks we have in the tank.
Still no sign of Turtle Number 1. We are keeping a lookout.
Friday, December 22, 2006
I am in SHOCK that this is even a debate. Someone comes to this country ILLEGALLY and then complains when they are arrested and deported. I absolutely cannot believe there are groups who are opposing this.
The quote which makes me the most furious is this one:
"This unfortunately reminds me of when Hitler began rounding up the Jews for no reason and locking them up," Democratic Party activist Carla Vela said. "Now they're coming for the Latinos, who will they come for next?"
Here is who I think they should go after next... MORE CRIMINALS! To compare the arrest of criminals to the capture and extermination of millions of Jews who WERE NOT CRIMINALS but VICTIMS is just sick.
It IS NOT racism to arrest criminals. It is racism to cry that you are being persecuted because of your skin color when all that is happening is the law is being applied to you.
If I went to Mexico and worked illegally (choose your method), would it be fair for me to then scream I was being persecuted because I was white?
OK, back to sarcasm and inane rabmlings. I feel better now.
I have learned to trust my instincts over the years. My Spider Sense started tingling on this one. It sounds... too easy.
My buddy on the other side of the cube wall from me accepted it and I have been listening to him try to explain a very simple concept with ISDN trunks to the tech all morning.
I think someone is going to be out some sleep tonight.
As I am prepared to slide into the Holiday break, I am trying to decide whether to submit a Field Report before or after the break. I guess I should go ahead and write it up and send it before hand and sweat the minor details in January.
Otherwise all is well in the world with me. How are things with all of you?
Thursday, December 21, 2006
Barry, Tammy, Rachel, we are so happy to know you are doing well.
Jen is warning me to share stuff with Tammy or else she will Kung-Fu us.
I think this qualifies.
So glad to see studies like this are being done when we have problems in the world that might actually be solved. This is why government should not be in charge of solving our problems. They come up with brilliant studies like this.
If I can choke down the urge to kill rude people, I have no patience for someone who does absolutely nothing when I am understanding and nice to them.
I just tried to buy a coke at our cafeteria, I waited patiently until the lady who was unboxing straws finally noticed me and then said, "We're closed."
They have never been "Closed" any other time I have bought a soda after hours. She was standing right there! Ring me up so I can break my $10 and then I'll bother you no more. I just want a soda and because the ATM machine only spits out $10 as a minimum, I cannot even buy one out of a machine.
I will now have to beg someone to break a ten for me or else drive to a convenience store and buy myself one.
Oh yeah I can't, my car is broken down and I am being driven in by my wife.
I am officially in a bad mood now.
I try to avoid openly questioning my company as I don't want to do anything inflammatory (as they pay my check) I am very concerned we haven't seen any corrective action though.
I would expect if I kept screwing up, I would get canned. I would like to think I got to where I am in the company by NOT screwing up.
Maybe I AM a moron after all? Were all my old girlfriends right?
If you ARE one of my old girlfriends SHUT UP! I was being facetious!
Wednesday, December 20, 2006
A summer sausage... made out of (you guessed it) pork.
OH the fun I had with that little bit of irony.
Tuesday, December 19, 2006
This is serious and we take it seriously. So we get a little perturbed when the tech says he has an alarm on his top panel and needs to know how to make it go out. Nothing else wrong. Everything works OK, just got this alarm.
Oh and by the way, it's on a pay for support system.
Glad we jumped on that emergency and let you jump ahead of everyone who has been waiting in queue.
Call is guy cannot communicate with his PBX. We recommend removing the IP connection (thinking some communication issue between the PBX and external device might be causing the problem).
The tech FLAT OUT REFUSED.
He said there is no network problem and he will not troubleshoot anything involving the network.
"OK," I tell the engineer who came to me for help, "ask him what troubleshooting steps he would like to take, and then tell him to go for it."
Monday, December 18, 2006
I thrive on the goofy side of life. Unfortunately I only have two votes in the challenge for Monkey Business. I did throw in my best super cheesy voice (and no flatulence this week although it was hard to resist).
Sp hopefully tomorrow I will be back to work and life will be back to normal.
Saturday, December 16, 2006
Christmas came early for me this year because on Wens December 13th, a lady ran a red light and hit my van with my wife and four of our kids in it.
Thank God everyone was OK (including the other driver).
We have spent the last few days trying to get a new vehicle and get everything organized and back on track.
I thank God for my family every day. Sometimes I might not act like it, but I am blessed with my wife and kids.
Take a moment out of your day and hug the ones you care about and tell them you love them.
Thursday, December 14, 2006
Van is a different story.
Side was hit behind the driver's door and this busted out the middle window and spun the van around. This is also where Lucie sits, so thank God she is OK. The driver side door won't open and it won't start (probably the fuel shutoff) but the wife says the damage isn't too horrible.
I am working from home today so I can drive Jen nuts... I mean help with the kids and stuff, so we'll see how the day goes. Got to get the police report and get the insurance on the rental car. Repairs to follow.
I hope to get some groovy pictures of the family war wagon to post before it gets fixed. Should be interesting.
Tuesday, December 12, 2006
I may have to call into work this monring and take the day off. My pillow calls me.
I have it on good authority my "Buddy" Todd may start posting a segment for this blog called "Todds Tots of Wisdom." For those of you fortunate enough to have not met Todd, he has a unique outlook on life.
For some strange reason my friends like him, so he will get an occasional posting. The main thing is I won't have to be as entertaining.
Am I entertaining at all? Hello?
UPDATE: 4:24 AM
Telco has screwed up. They were supposed to cut 15 ISDN spans in three NFAS groups. Instead they cut over 10 spans, minor problem. They are working on it, but it will take a little time.
I am just sitting here twiddling my thumbs.
UPDATE: 6:16 AM
OK, well we are making head way, but I am on the verge of breaking out a bottle of booze. Apparently everything was crossed to the DMARK wrong. So our spans are all there, just at the wrong points.
More thumb twiddling from me as I can't do anything. I ask "Should we just move our cross connects in the PBX?"
Nope, Telco is going to move and remap everything.
Monday, December 11, 2006
I was running almost the exact configuration myself, but then I realized, why waste the desk space with a phone I am not using... I mean, I have the soft phone running, on my PC... Do I really need a Desk Phone to clutter things up?
I have said it before, but I'm putting it on the blog. These are not your father's Saints. I really believe we will see a lot of good stuff come out of them since they got their new coach.
I feel today will be an optimal day for sarcasm as I am slowly catching up on my work I am behind on and am currently listening to "Joe's Garage" by Zappa.
Thursday, December 07, 2006
The only thing I can do at this point is say "Sorry, you'll have to make sure all of your wireless phones have coverage or else there will be a delay transferring calls to them."
I HATE admitting defeat.
Wednesday, December 06, 2006
Tuesday, December 05, 2006
The photo store is still standing, although let me tell you, the "Princess" was not pleased that she didn't get to handle any props.
All in all a rather dull experience. I may have to go buy some of the shots just for the priceless smile on Captain Gloom's face.
Imagine someone who is fighting diarrhea and is also about to throw up, but is forced to smile.
Sometimes being a dad is a LOT of fun.
(12:40:01 PM) Jen: I do have to tell you how brutal your daughter is...
(12:41:43 PM) Jen: She spent 45 minutes eating teddy grahams. She kept eating the ears and arms off and lining them up. The whole time she was picking them up and saying "Don't eat me please... I want to be your friend! Help, help! Noooo!" and then giggling so hard that she was making sadie laugh.
(12:42:09 PM) Houston: ...
(12:42:14 PM) Houston: wow, that's dark
(12:42:15 PM) Jen: She is a kid after my own heart!
Saturday, December 02, 2006
The poor photographer has no idea what they are in for. Five kids, a beautiful wife and one massive hulking moron (that's me) trying to sit still on one spot and smile at the same time.
Might as well try herding cats!
Friday, December 01, 2006
Thursday, November 30, 2006
Looking at the picture below, try to figure out what Cali is saying to me.
A: The Cheeseburger was THIS BIG!
B: What is that on the wall behind you?
C: I should have flushed it.
D: Look, look, this is my Drew Bledsoe impression
Wednesday, November 29, 2006
Meanwhile I twiddle my thumbs as three of our lab PBX's are tied up...
Tuesday, November 28, 2006
I told her I would get her to autograph her program for me Sunday, and that she would have to dedicate it to "Her other Bass Player."
Too bad I ate at my desk while working on a project. I should be writing a 100 word story, or updating the church web site... but I am kind of out of it.
Tired, my head hurts and I have a feeling the poo poo is going to hit the air circulation device as I have not heard from people I am supposed to hear from on certain issues.
I will note I just got a call from a gentleman I have been working on an issue with for two days. He has yet to go out to the site and work on anything since I have been working with him and keeps asking "What's next?"
I keep replying "Get me a modem that works."
Not to be a butt here, but I am offering to do his job for him because I know this problem is a real pain. All I ask is for him to get me a modem that works. A couple of REAL hours of his time.
It seems like people (ie: Management) thinks anyone can work on phones. I guess it is a lack of technical understanding. They don't understand the PBX is not a living breathing thinking thing, it DOES NOTHING unless you tell it to. Just like your car, if you point it at a cliff and stomp on the accelerator, it will happily plunge over the side without a single complaint. The reason why it is a tool (a dumb tool to be specific).
I wonder how many people would complain to Ford or GM after launching their car into the Grand Canyon that the car should have stopped them from doing that. I guess it could, but Ford and GM expect you to understand your car will go over a cliff if you drive it there.
Food for thought.
Monday, November 27, 2006
While it is fun and rewarding to fix a problem (real or otherwise), when a problem is self induced and someone says, "The PBX shouldn't let me do that," or "Well it's your problem because we had it programmed wrong on two different PBX's and yours failed and the other one didn't so it's obviously a problem with your PBX," life can get frustrating.
So in order to keep a happy face on our company I am now troubleshooting a problem that we know is programming, have told them how to avoid it in the future and they know and understand it is a problem, because it caused one of our PBXs to crash and not another manufacturers we have to look into it.
I would laugh, but it is upper management telling me to do this.
Sunday, November 26, 2006
Basically I have been sleeping all weekend due to the huge amount of Turkey I ingested.
As far as the 100 word stories Weekly Challenge... I currently have 1 (one) mercy vote.
Please go check it out and if you like my story (with voice talent provided by my son Christopher) vote for me so I can pick another obscure and annoying word (oddly enough that one was not very popular, Once again, sorry Laurence, sorry).
Wednesday, November 22, 2006
I call the number back and this guy answers, I think it's my oldest kid and say, "I'm looking for Jen (my wife)". He says, "Hey Houston, this is Glyn."
I am shocked. I then say "Oh, hi, Glyn," and try to have a conversation but I found it difficult to because my buddies are all laughing over the cube wall at me. All because they hear me call my wife and some guy answers my wife's phone and then I try talking to him...
Yes. I AM an idiot today.
Who cares? You are the starting quarterback for the Dallas Cowboys, you are actually liked by the fans AND you have enough sense to keep your mouth shut (unlike Quincy), you aren't throwing 100,000 interceptions a game (unlike Vinny) or appear to be a statue erected to yourself in the pocket (unlike Drew).
I like you already, just for that.
Tuesday, November 21, 2006
99% of people who call in are trying and just need a push in the right direction or another set of eyes to double check their own. These people are why I do the job. It's challenging ans rewarding.
The other 1% are the ones who are such egomaniacs that they feel they couldn't have possible made a mistake so they are just going to you "Because they have to" or are looking for something for free. We also have the guys who are looking for us to do it for them, or keep playing engineer roulette trying to get someone to tell them what they want to hear.
Please make sure you understand, I don't throw everyone into the same boat.
With that being said... Back to the sarcasm.
Monday, November 20, 2006
Here is my thinking, take an obscure word and throw it out there. Even if you don't know what it means, write a story about not knowing what it means.
Anyway. My story this week involved potty humor and Elves. What can be more fun? Besides, it's me playing with special effects.
Why not join in the fun? It's only 100 words... How hard can it be?
Friday, November 17, 2006
Thursday, November 16, 2006
Looks like I worried prematurely about only having two students.
Of course I still have 3 and 1/2 hours to crash and burn. LOL.
Wednesday, November 15, 2006
It must be nice. This is our second cat Nancy lounging around on the couch mashing the cushions flat while some of us have to work for a living.
Think how nice it would be to bask in sunbeams during the day and play all night while your owner tries in vain to sleep.
And if anyone makes you mad, you can poop in their shoe.
Tuesday, November 14, 2006
Teaching is very odd for me, because it's one of those things I don't like (my anxiety kills me even with medication), but I do at least get satisfaction from it when the day is done.
Stand by for sarcasm.
Sunday, November 12, 2006
The 100 word story for the weekly challenge is up so if you haven't yet, go check it out at podcasting.isfullofcrap.com.
Any guesses who I want you to vote for? Also many Thanks to Russ Martin who inspired me this week. Russ, you are a genius.
(If the Cowboys keep up, maybe I'll have my own version of "Fake Jerry Jones" read one.
Thursday, November 09, 2006
Sorry, got a little frustrated about some of the work issues which pop up around here. Tech support is a stressful job (if you care about what you are doing) and it gets even worse if you stack vague orders and organizational structure on top of it.
It really seems like upper management creates management positions so they can make more paperwork and have more meetings to keep from doing real work.
OK, honest assessment, if you REALLY want things to run smoother and make a profit there is no need to hire more directors, GMs and VPs. Make the ones you have operate in different ways or get rid of them.
Back to being a tech support dweeb.
Wednesday, November 08, 2006
Don Rumsfeld also resigned. I nominate Nardo from Laurence's site.
I think he can do a good job. Ask any lizard.
She shredded some aluminum foil that was left out and spread artificial sweetener across the counter tops in what suspiciously resemble lines (no rolled up 100 dollar bills, but then again, she doesn't have a job and I am a phone man).
She topped off the evening by stealing candy from the kids trick or treat bags.
I am very suspicious as she is now begging for attention and laying at my feet as I blog.
Is there a 12 step program for this?
Monday, November 06, 2006
The outline for my class is for 4 days of instruction aimed at a class of adults numbering from 4 to 8 (preferably, not inconceivable to have 10 or so). A fifth day is allocated for testing as well as any kind of catch up work left over from the class.
Two makes it a little difficult to fill out the time for the full 4 days. I figure three days max and I'll be dancing on the fourth day trying to fill time. I usually find classes with 4 students are tough to fill out through the full fourth day.
Sigh. Perhaps I should investigate the Food Services Industries.
Friday, November 03, 2006
Apparently this box which is connecting to us is complaining because we are using Call Transfer by Rerouting instead of Call Transfer by Join. So I am testing to make sure we know how to kill the Call Transfer by Rerouting.
Never mind their box never invoked either of these, but I'll have my proof come Monday.
Wednesday, November 01, 2006
Tuesday, October 31, 2006
A general rule of thumb is, if it defies logic, it isn't logical, it's a bug.
Bugs are not as frequent as one would think. Honestly the majority of reported problems are people overlooking something simple because their mind tricks them into thinking it is correct (it happens to all of us, me included). Or taking something for granted and not checking it yourself.
This is why we are all skeptics at heart.
If you are trying to do something which requires you to do step A to Z in order and you don't do them in order, the first thing we will do is make you do them in order. The next thing we will do is make you do ALL the steps.
I also learned long ago to never ask a question like, "You remembered to do Step H, right?"
Instead the proper tech support way to ask the question is, "After Step G, what did you do next?"
Anyway, more rambling when I have a few minutes.
Monday, October 30, 2006
THINK BEFORE YOU ASK FOR SOMETHING!
One of the guys I work with came by and asked if I had a document for hooking up ISDN. I say sure and proceed to email it to him. He then tells me the tech doesn't have email access and he will have to read it to him...
Let that sink in...
Tech is on site... no documentation... doesn't know how to do what he is there to do... is asking us for help... By READING THE MANUAL TO HIM!
Does anyone really expect a company to tie up a support representative for hours helping them put in something they are not prepared for?
For those of you who answered yes to that, keep this in mind the next time you are on hold FOREVER when you call in for tech support somewhere.
I am amazed at how selfish some people are. I know I have been there and I will do things which are selfish, but I am still amazed by what people do.
I am going to go mope for a while. Sorry.
Hopefully sarcasm will be back in full force shortly.
Saturday, October 28, 2006
Friday, October 27, 2006
Leftovers for lunch and it's time to fill my waterjug and record my Weekly Challenge story.
Got DEMOLISHED last week in the Challenge, but hey, there was some fine fine competition (not to mention I think someone has a lot more friends to vote for them than I EVER will).
Thursday, October 26, 2006
OK, how geeky is this. I am blogging about loading a PC with Linux...
I need a hobby... other than blogging... so I can blog about it.
But then that takes away from valuable blogging time. But otherwise I am short on things to blog about which are interesting. But if I lead an interesting life, I don't have time to blog.
What a quandary!
Wednesday, October 25, 2006
Apparantly Okidata doesn't place well with
So also, besides finding the nifty program which captures the data being transmitted between any application accessing a COM port or modem and the COM port or modem itself, I also got to tell the tech WHY he had to have the customer get a new printer.
Of course I have to confess I was WRONG, as to the best of my knowledge we hadn't changed our RS232 method for the last 20 years.
Oh well. The dragon got me today. I was too busy to put up my post for Tummy Tuesday too. Good news is I have volunteers for voice talent for my 100 word stories. I need to record a batch and get them into Laurence.
Tuesday, October 24, 2006
He needs to get into the PBX. He HAS to get into the PBX. HOW CAN HE GET INTO THE PBX???
Yes you are CORRECT! All together class.
LOAD THE RIGHT SOFTWARE!
I suggest a work around in porgramming only to find the work around is broken in their software.
So I am setting up and upgrade to fix the work around.
Two steps forward, three steps back.
Monday, October 23, 2006
Parcells declined further comment.
Jerry Jones made similar comments, but they were in a rambling incoherant jumble of words which, when summarized said, "Yes, yes we do suck. HARD!"
Meanwhile Terrell Owens could be found on the sidline complaining about not getting more chances to drop the ball during the game.
Check back tomorrow for our full report from the cats.
Sunday, October 22, 2006
Friday, October 20, 2006
I had the number 23 (Chicken Chimi) and a few tons of chips and super hot and loving Salsa with Bean Soup.
Yummy! But the pain.
Thursday, October 19, 2006
She's pretty upset and has a friend coming over to watch the girls while she gets the boys, looks for the lost dog and gets the MinPin.
Prayers would be appreciated. She loves her dog and I would hate for her to lose her.
As far as how they got out, it looks like someone has been screwing around my house as the phone box was opened up and there are no signs of escape from the dogs. We think someone opened the gate and let them out.
I'll have my baseball bat ready tonight.
The City picked up our second dog also. My wife has picked them up and they are on their way home. Life is better.
Wednesday, October 18, 2006
OK, so in order to pass the time at work we have devised a game to amuse ourselves.
One of our engineers has a son who can't eat wheat, so last night he baked a loaf of bread made from "Bean wheat." We tried it, and it is a taste explosion to say the least. Rather unique in both texture and flavor... In other words, TERRIBLE.
So we decided to put it in the break area and see how long it takes to disappear.
My guess is 1:20 PM. The maker of the bread predicts on piece left at 5 PM.
I think he underestimates our gluttony.
Updates to follow.
Which means I could have a boss run by my desk any minute and want to know what is going on.
Oh well, enjoy the peace while it lasts.
Tuesday, October 17, 2006
This guy is giving one of our newbies a hard time.
He pops in and interrupts class and tells the guy he is wrong in front of all of his students.
Don't get me wrong, if someone is incorrect, they need to know, but you NEVER EVER bust on another instructor while they are teaching a class. All you do then is kill the guy's credibility as well as you make the students not trust what he says.
Time for a Blanket Party I think.
I get a visit from one of my programmer buddies upstairs who asks me if I worked with a certain tech on a question about message waiting lamps and QSIG.
I say yep. Told the guys we didn't do message waiting lamps with QSIG and we would be happy to create a feature for them for a fee. Programmer buddy says they decided they wanted to, but couldn't explain how they wanted it to work in technical terms and there are about a KABILLION ways to do it using QSIG. (For you techie Telecom people you know QSIG is VERY vague at best so 50 people can interpret something 50 different ways.
On a side note it looks like a site that was dumped on me yesterday is escalating. I may have to go on a road trip.
It's too cold up north. CRAP!
Monday, October 16, 2006
Sunday, October 15, 2006
The Cowboys win a decisive vitory over one of the worst teams in football.
Oh well. At least we got to see Tony Romo throw his first pass so now instead of listening to the sportscaster talk about Romo being a guy who's never thrown a pass in the regular season, he'll now be a guy who's thrown TWO (I think, maybe three) passes in the regualar season.
On the flip side, I am now convinced by the Saints. I think they are the real deal now.
I am from the south. If it ain't deep fried, it ain't cooked.
Besides, Tuna isn't even like a real food is it? Chicken, Beef, Turkey, Bass, those are things you can shoot and eat for yourself (yes even the bass, it's a long story, I'll tell you later).
Suggestions for expanding my friend's pallette?
Friday, October 13, 2006
I never ent there, but I had a couple of friends who did that told me about how it was just a drity little club in a bad part of town. But man that dirty little club held a LOT of good bands at one time or another.
Just for the record, I am one of those freaks who likes live albums. One of my favorites was recorded there called Trailblazer by a band called ALL which I love.
Oh well. One more landmark in New York I will never get to see the inside of.
This is one of those, "Why is the PBX doing this, it makes no sense, everything is right but it's not working, oh crap we got people moving in, it works in the lab, jeeze what do we do?" kind of calls.
I just had the tech reconnect all the connections from the CPU to the actual slots and this seems to have cleared it.
I don't trust it. I think I'll leave his advance replacement authorized.
Either that or find a witch doctor to shake a chicken foot at it.
OK 1 hour and 48 minutes. Laurence has advised me not to stab myself to try to escape. Also, just for you folks who call into tech support who has programmed something completely FUBAR, don't ask us why your PBX does something strange while you try to remove the programming... This falls under, "Uhhhhh... don't know. I useually program it correctly, so I have never tried to program it wrong to see what happens while you try to fix it."
Update number 2:
So we get the system back online. I tell the guys I have authorized new parts. He is worried the system sill crash again and is asking me if there are other things programmed that shouldn't be. I am sure there is, but it is beyond my job to babysit and tell him how to do everything.
2 hours and 19 minutes I'll never see again.
Thursday, October 12, 2006
I'm trying to help her man to land a job with me here in JOB-TOPIA so we'll see how things go. This time I am sending him straight to HR. I keep bringing up that I think he should get interviewed, it's just tough since we have lost so many experienced people.
We'll see what happens. If I keep pushing I think the boss will finally listen.
Wednesday, October 11, 2006
I am just partaking of the Kool Aid again as I am once again assisting with something which is supposed to make life easier, make our software licensing safe and doesn't work worth a crap.
I have complained and moaned and groaned for three years about this and it doesn't get any better. Usually we wind up bypassing what the tech is supposed to do and do it ourselves because we can't waste the man hours to troubleshoot what we have troubleshot time and time again. Since we bypass the faulty crap, they stop getting complaints, so they never imporve the junk. BUT if we don't bypass it and continue to spin our wheels troubleshooting and not getting anything fixed we can't get anything else done because we are tying up valuable man hours.
This is a true catch 22.
Tuesday, October 10, 2006
I am almost productive as well as I put in a full 8 hours at work with no goofing off.
Must be this North Korean Nuke thing.
Sunday, October 08, 2006
I took a few days off from blogging because life was getting too crazy, decide to logon tonight and realize my kids are about to go through what we went through growing up.
I am very torn on this. Any war in Korea would be horrenous (all war is, but unfortuantely life is not black and white), but allowing this madman to fester further is going to result in a new cold war. Oly this time we don't have anyone who is worried about the existance of his people. That goofball thinks we won't use Nukes and is willing to bet his country on it. He is also keenly aware he has China to back him (thanks Bill Clinton for giving those guys guidance technology).
All I can say is pray. There are no good options.
Friday, October 06, 2006
We have been spoonfeeding and giving support above and beyond for a long time, it looks like now we are going to have to go back to "point you in the right direction and move on."
Guys may not like it, but it's time for a lot of these folks to realize, they are going to have to think for themselves instead of screaming "FIX IT! FIX IT! FIX IT!"
Wednesday, October 04, 2006
silence... "I NEED HELP! ARRRRGH!"
Is it really so difficult for people to understand we are here to "Help." Keyword is "Help." We ARE NOT a replacement for your own service center. If you have "Engineers" in your company, they should be able to work with minimal guidance and use basic troubleshooting to resolve issues. Same for your "Techs." A "Tech" title implies you are employeed in a "Technical" field and your job is to handle "Technical" issues.
Otherwise you are a "Cable Puller" who move at the guidance of someone with higher brain activities.
I am not a replacement for common sense, basic intellegence or training. You HAVE to do SOMETHING to help resolve your own issue.
Back to the grind.
Tuesday, October 03, 2006
Today is one for me.
I can't get anything to work. Keep going back and forth on tests I am running AND
I have tried three times to load Fedora Core 5 on a PC to use in the lab and the first box kept failing on disk two (the same disk two which has installed fine on other boxes) and then disk one won't run at all on the second PC.
Now I am loading Redhat 9. The old reliable.
Wish me luck.
Monday, October 02, 2006
Air people are coming Thursday. I lost my battle with the warranty people. It's ironic how I work in a service field dealing with people who wouldn't need my help if they would take the time to do their jobs right (ie, read the book). I am still sweating to the oldies because a lazy goob decided he didn't feel like doing his job and said my Air Conditioner failed because I hadn't hosed it off.
On a happier note (sorry to keep complaining about the heat) I did another 100 word story and plan to shoot it to Laurence this week along with my entry in the Weekly Challenge.
If you haven't voted for me, please do. If I get to pick the word, I promise a good one.
Sunday, October 01, 2006
Unfortunately there wa a long delay with the show getting started because of a failure with the number two plane. He had to actually land and change to another F-16, but we got to see a very nice "High Show."
Honestly, I can't think of a better way to burn a few thousand pounds of jet fuel.
And my 9 year old got his picture taken in front of the A-10 (his personal favorite). Maybe I'll get some photos up one we dump them.
At my kids football game the opposing coaches were wearing headsets.
Headsets... Let that sink in.
Pee Wee Football with three coaches on the field. No Offensive co-ordinator or Defensive co-ordinator up in the booth to communicate with.
Three guys within 30 feet of each other.
Being new to blogging I am just begining to realize the comedic gold mine I am missing by not having my camera with me at all times.
Friday, September 29, 2006
I am on the phone with a nice guy, but I am currently waiting for him to find the cable he is using to connect to a PMS. I already gave him the answer to make it work, I am just waiting for him to implement it.
I mean come on, you know what the port number is, you know how the PBX lays out, you know where the PMS is. You can do it!
God thing I get paid by the hour.
WAIT! I DON'T!
I'm usually asked "Why so long?" The truth of the matter is two weeks gives me enough time to find out what is going on and then to do the task. The advantage of the two weeks is I also have two "Non business days" in case I get in a bind. This way I look good, the supervisor looks good, the company looks good and the customer is happy because we came in under the estimate and the job was done right.
Of course, I can't say this, so...
I mumble something about scripts, other projects etc... and go back to work.
Thursday, September 28, 2006
I am excited as all get out because I am finally able to take a step forward and relax a little. I'll probably have less free time than I did have, but I don't mind hard wor when it gets me somewhere. Working hard for less sucks.
Otherwise things are good. I hope to have more obnoxious tech support stories to share, too busy with other projects today.
I leave you with my new favorite saying...
"Bombing Porcelain Harbor"
Wednesday, September 27, 2006
Air conditioner is being checked by another guy to make sure I am not a TOTAL idiot. Hopefully I will have cool air flowing in the next week or so.
Work gripe of the day.
We send out a product with revision XX software. You try to use this product you get "Sorry, you have version XX software, this product only supports to YY." We tell engineering and they say, "Oh, that's normal. Just ignore the warning and use it anyway. It will work."
My question is, then why the warning?
Monday, September 25, 2006
Tech says this doesn't work. He has everything programmed correctly. This is a BUG and he wants it fixed NOW!
I load the software and test. No Problem.
I get specific station numbers from him. Lets say Station A is 1111 and Station B is 2222.
Station B does not have the button which sends Station A to voicemail.
Nice useage of my time. Thank you.
Friday, September 22, 2006
Now we have approximately 100 KABILLION splits for calls so all day long you hear "DING... DING... DING... DING... DING... DING... DING...," well you get the idea.
Must drink the Kool Aid.
Thursday, September 21, 2006
I was enjoying the drive into work today with my carpool buddy. I've been trying to notice the little things I usually miss since I am always running from point A to point B and missing the journey.
Today I enjoyed a large field of sunflowers by a very busy stretch of freeway. I wished at the time I had my camera to take a picture and post to the blog to share.
The questions is... If I did that, would I haven to turn in my man card?
Troubleshoot and find our side is set up COMPLETELY wrong and would NEVER have worked AT ALL, much less to anything else. That would be lie number one.
Then find the other side is set up for a different transfer speed tha our side and would NEVER have worked to another link the way he SAID it did. That would be lie number two.
Why call in for tech support and give false information? You want help, you need help, but you don't want to give accurate informaton to get your problem fixed?
My buddy and I had to stay late to fix something we would have fixed before quitting time with the right information.
Tuesday, September 19, 2006
OK, it does not pay to be fat. Take it from me and my back. Oh jeeze.
I will be posting pictures of my Air Conditioner unit which failed. According to the technician who came out to look at it it is due to "Lack of maintenance." I haven't weedeated around it (as I don't currently have a working weed eater) and this growth of grass and dust trapped in the colling portion caused the unti to overheat and fail.
The safeguard which shuts the system down worked and shut it down, but when it started back up again, it failed again and burned up the unit.
Nice. Now I have to fight with my warranty company as they say they will not pay for it because i didn't spray the unit off with the hose to prevent buildup of dust and crap.
Oh well. I could be worse. I could be taking public transportation.
I have a good idea for the Weekly Challenge for Laurence (look out buddy). Hopefully I will get it recorded at lunchtime.
My wife is tired of climbing Mount Laundry in our bedroom, so my priority for tonight will be helping her sort and distribute the stuff to the kiddos.
Otherwise I also need to write a couple of chapters to the preliminary document I am working our of for my class.
All in all another day in geeksville.
Monday, September 18, 2006
My morning update is I am teaching this week, so this will probably be less than stellar as far as blogging goes. Look for much whining about my back etc... We'll see.
Good side of the world is, my Middle boy won his football game and my house didn't flood again.
Also, my latest entry in the weekly challenge is up at podcasting.isfullofcrap.com. Go check it out.
Saturday, September 16, 2006
I am so disgusted. Can't run the ball, poor tackling, can't adjust the offense and way too many mental mistakes. 12 points (potentialy 14) called back because of penalties.
That is what separates winners from losers.
I had a bad feeling when we beat Air Force by one. You can tell when we're doomed because the announcers start talking about how great we are.
Friday, September 15, 2006
You write code. You write a program and specify where you can install it during the installation process. Doesn't it make sense to then have your installation program link all associated portions of this program you are installing (AND JUST SPECIFIED WHERE YOU ARE INSTALLING IT!) instead of making users go back after the fact and manually change a configuration file to link it.
It's funny how programmers don't see simple things like this as a failure of their codewriting abilities. They say, "Oh, yeah, just have them run regedit and modify this entry and change this and this." If you complain they tell you to just, "Be sure to have them back up the registry first."
I would like to see some of these programmers walk the average tech support call through a registry change on someone who knows NOTHING about Windows.
Note to programmers. Assuming you are writing code for people who are also programmers is stupid.
Thursday, September 14, 2006
Anyway, got my weekly challenge podcast done and emailed in. I still have at least three to record and another one to stuff away for the time being in hopes I get to pick a word for the weekly challenge.
Anyway. End of the world is happening here at work, so I will be pretty busy today. We'll see how today goes.
Wednesday, September 13, 2006
I was going to set myself on fire, but as I was getting a can of gasoline to dump on myself, Dilana hit the "Brown Note."
I have to go clean up now.
Honestly, why don't they call this show "A Bunch of Losers Who Can't Sing and an Audience Full of Losers Who Will Dance to Anything to Get on T.V."
That is really cool. I appreciate him actually taking an interest in my stories. I have a feeling anyone who listens to them will understand how I can relate to one in particular about having to lock yourself in the bathroom to find quiet time.
Except for the downsides I talk about in the story.
I myself have found no downsides.
I actually have four (at last count) 100 word stories ready to record and shoot to Laurence (this includes the weekly challenge that I finished yesterday). Since tonight is my night off from Football with the middle boy, I will try to record this stuff and overwhelm Laurence's inbox with email and get caught up until next week.
Time to warm up the old vocal pipes.
Tuesday, September 12, 2006
This works well until someone doesn't fill out a ticket with the info. Then you get field tech calling in saying
I check the ticket. No update...
I check the associated FR. No update...
Engineer who worked it is teaching and can't be bothered. Time to break out the Ouija board and try to channel Elvis for an answer.
On a side note one good point is the cats are getting much more snuggly and social now that there is a bunch of racket making people devices downstairs. Some good has come out of it.
As a side note, the baby has a sinus infection, so this explains the crabbiness from the last week or so. Hopefully she will be feeling better soon.
Monday, September 11, 2006
OK, so here is the deal. Saturday the wshing machine broke and flooded the downstairs of my house. We called in the crew with the Suck-O-Lux 3000 and they set up blowers and de-humidifiers. So now my downstairs sounds like DFW airport.
I then got a call on Sunday before the Colts/Giants game and had to work until 4 in the morning on a down phone system.
Needless to say I am somewhat dragging. 'Cmon 17:00. I need you bad baby!
I know it sounds cheesy, like a cheap slogan, but it's the truth. Every day I turn on the TV and think the world has gone mad. It is amazing how much we can forget in 5 years.
I'm not particularly sad today, just reflective as I think it should be. I will blog about the flood in my house (gather up animals two by two and redoing my siding with Gopher wood etc...) as well as the brutal support call from last night (real problem unfortunately, not something I can laugh about). But for now I just want to get things rolling.